Return Policy

At Herb Vitals, we’re committed to ensuring your complete satisfaction with every purchase. We understand that occasionally, you may need to return a product. Please review our return policy below to understand how we handle returns and exchanges.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all of our products. If you are not completely satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund or exchange.

Return Eligibility

To be eligible for a return, the following conditions must be met:

1. The product must be in its original, unopened packaging.
2. The product must be unused and in the same condition as when you received it.
3. You must provide a valid proof of purchase (order number or receipt).

Return Process

1. Contact Us: To initiate a return, please contact our customer support team within 30 days of the purchase date. You can reach us via contact form or by emailing info@herbvitals.com. Please provide your order number and reason for the return.
2. Return Authorization: Our customer support team will review your request and provide you with a return authorization (RA) number if your return is approved. This RA number must be clearly marked on the outside of the package.
3. Packaging: Securely package the item(s) you wish to return, including all original packaging, and ship it to the address provided with your RA number.
4. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
5. Refund or Exchange: Once we receive your return and inspect the item(s), we will process your refund or exchange. Refunds will be issued to the original payment method. Exchanges will be shipped promptly.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide instructions on returning the item at our expense.

Non-Returnable Items

Certain items are non-returnable, including perishable goods, gift cards, and downloadable software products.

Contact Us

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer support team. We’re here to help.

Policy Updates

Herb Vitals reserves the right to update or modify this return policy at any time. Any changes will be posted on this page.